Terms of service

Terms of Service

Merchant

The MotoParts Plus online store is operated by Spencer d.o.o., with its registered office at:

Spencer d.o.o.
Kaptolska 11
31000 Osijek
OIB: 25616631490
Email: sales@motoparts-plus.com
Phone: 095 800 3030

The MotoParts Plus store, warehouse and personal pickup location is at:

MotoParts Plus - Osijek
Ivana Gundulića 59a
31000 Osijek

Scope of these terms

These terms govern the use of the MotoParts Plus online store, product ordering, product availability, prices, payment methods, delivery, personal pickup, complaints, and other rights and obligations of the customer and the merchant.

Products and availability

The merchant strives to provide accurate and up-to-date information about products, prices and availability. Despite this, differences may occur in product descriptions, photographs, prices or availability.

Product availability is confirmed after the order is received. If a product is unavailable, the customer will be informed as soon as possible.

Prices

All prices in the online store are stated in euros (EUR).

Shipping costs are shown separately during the order process. The shipping cost depends on the delivery country, the available delivery method, the total order weight and other conditions shown at checkout.

The merchant reserves the right to change prices. The price displayed when the customer submits the order applies, except in the case of an obvious pricing error.

Payment methods

The payment methods available for the selected delivery country are shown at checkout.

For orders delivered within Croatia, the following payment methods are available:

  • card payment via Teya
  • payment by offer / pro forma invoice
  • cash on delivery, when this option is offered at checkout

For Germany, Austria and other currently supported European Union countries, the following payment methods are available:

  • card payment via Teya
  • payment by offer / pro forma invoice

Cash on delivery is not available for orders outside Croatia.

Card payments via Teya are available as a single payment only. Instalment payments are not available.

For payment by offer / pro forma invoice, after receiving the order we check product availability and email the customer an offer or pro forma invoice. The order is processed according to the terms stated in the offer and the agreed payment method.

Delivery and pickup

MotoParts Plus delivers orders within Croatia and to currently supported European Union countries.

For delivery within Croatia, the following options are available, depending on checkout availability:

  • delivery to a BOX NOW parcel locker
  • home delivery
  • personal pickup in Osijek, when available

BOX NOW parcel locker delivery within Croatia costs €2.99, and home delivery within Croatia costs €6.50.

For orders over €60, BOX NOW and home delivery within Croatia are free, according to the available options shown at checkout.

For Germany, Austria and other supported European Union countries, shipping costs depend on the delivery country and the total order weight.

EU delivery is currently configured for orders up to 5 kg and for orders with a total weight between 5 and 10 kg. The final shipping cost is shown at checkout after selecting the delivery country and entering the address.

For EU orders with a total weight above 10 kg, an automatic shipping rate is currently not available. Customers can contact us so that we can check delivery options and provide an individual offer.

Delivery to Cyprus and Malta is currently not available.

Free delivery for orders over €60 applies only to deliveries within Croatia.

For personal pickup, we notify the customer when the order is ready for collection at MotoParts Plus, Ivana Gundulića 59a, 31000 Osijek, Croatia. Please do not come to collect an order before receiving confirmation that it is ready.

Conclusion of the contract

Placing an order through the webshop constitutes the customer's request to purchase the products. The sales contract is considered concluded when the merchant confirms the order, sends confirmation that the order has been accepted, or when the order has been received and accepted for processing.

If an ordered product is unavailable or there is another issue with the order, the merchant will contact the customer to agree on the next steps.

Accuracy of customer information

The customer is responsible for the accuracy and completeness of the information entered when placing the order. The merchant is not responsible for delays or inability to deliver caused by inaccurate or incomplete customer information.

Complaints and inquiries

The customer may submit a complaint or inquiry regarding a product, delivery or order by email at sales@motoparts-plus.com or by phone at 095 800 3030.

For complaints, we recommend including the order number, a description of the issue and, where possible, photographs of the product.

Returns and customer rights

Customer rights relating to withdrawal from the contract, product returns, refunds, complaints and product defects are governed by the Return and Refund Policy published in the online store.

Where applicable to the order, a consumer can also submit a cancellation or return request through the MotoParts Plus customer account using the Returns and cancellations function.

The availability of cancellation or return functions depends on the order status and the rules applicable to the specific order. Submitting a request does not automatically mean that the request has been accepted by the merchant.

Statutory consumer rights are not limited by this online function or by these terms.

Changes to these terms

The merchant reserves the right to amend these terms at any time. The terms in force at the time the order is submitted apply to the purchase.