FAQ

Frequently Asked Questions

How can I know whether a part fits my model?

Spare parts can differ depending on the model, year, version or manufacturer. Before ordering, we recommend comparing the product photos, markings, connections and dimensions with the part you currently have.

If you are unsure, send us the vehicle or machine model, a photo of the old part, engine/chassis identification or any other available information.

When is product availability confirmed?

We confirm product availability after receiving your order and before dispatch. Some items depend on stock availability at our suppliers.

If an item is not immediately available, we will contact you with information about availability and the expected delivery time.

Do you ship outside Croatia?

Yes. MotoParts Plus ships to Germany, Austria and other currently supported European Union countries.

Shipping to Cyprus and Malta is currently unavailable.

How much does delivery cost within Croatia?

Delivery to a BOX NOW parcel locker costs €2.99, while home delivery within Croatia costs €6.50.

These delivery methods are free for orders over €60 within Croatia.

How much does delivery to other EU countries cost?

EU shipping costs depend on the destination country and the total weight of the order.

Shipping rates are available for orders up to 5 kg and for orders weighing between 5 and 10 kg. The exact shipping cost is displayed automatically at checkout after selecting the destination country and entering the delivery address.

Free shipping over €60 applies only to deliveries within Croatia.

What is the estimated EU delivery time?

The estimated delivery time after the order has been dispatched is:

  • EU 1 – Slovenia: 3–5 business days
  • EU 2: 4–6 business days
  • EU 3: 5–7 business days
  • EU 4: 6–8 business days

The estimated delivery time may vary depending on the delivery service, the recipient’s location, public holidays and other circumstances beyond the merchant’s control.

What happens if my order weighs more than 10 kg?

Automatic EU shipping is currently unavailable for orders with a total weight above 10 kg.

Please contact us so we can check the available shipping options and prepare an individual quotation.

Can I collect my order in person?

Yes. Pickup is available at MotoParts Plus, Ivana Gundulića 59a, 31000 Osijek, Croatia.

We will notify you when the order is ready. Please do not arrive for pickup before receiving confirmation.

Which payment methods are available?

For orders delivered within Croatia:

  • card payment via Teya
  • proforma invoice / bank transfer
  • cash on delivery when offered at checkout

For Germany, Austria and other supported EU countries:

  • card payment via Teya
  • proforma invoice / bank transfer

Cash on delivery is not available for orders outside Croatia.

What happens if the ordered part is unavailable?

If an item is unavailable, we will contact you before dispatch and inform you about a possible later delivery, a suitable alternative if available, or cancellation of the order.

Can I send a photo of my old part?

Yes. A photo of the old part can often help us check which product may be suitable. You can also send the model, engine identification, dimensions or other relevant information.

How can I contact you?

Email: sales@motoparts-plus.com

Phone: 095 800 3030